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Frequently Asked Questions...

How much is a cake?

This is the question we are asked most, but it's probably the hardest one to answer cold.

The best place to start is to tell us;

* When the cakes is for (so we know if there's a space in the diary)

* How many people the cake needs to feed (how big)

* What style you have in mind (buttercream/sugarpaste/naked + design/theme)...add photos if you have them

* The venue if it's for a big event or wedding (if the cake needs to be delivered and where to)

* If you have an ideal budget (so we know where to pitch the design ideas)

What area do you cover?

Kasserina Cakes is based on the south coast of England in Littlehampton, between Chichester and Brighton.  

 

For large cakes and wedding cakes we generally deliver within a (roughly) 50 mile radius.  We limit the distance for reasons of minimising risk and delivery costs and because to be on the road for extended time during busy periods limits our overall booking capacity.  For larger orders, distances can be extended within reasonable parameters.

For cakes that are being collected, distance limits do not apply, however extra internal support or design adaptations may be necessary so it's important to tell us if you intend to travel with it.  

Do you do consultations?

If you are planning on booking a large cake and you'd like to meet up, we can arrange a consultation with Kass.

Consultations are usually arranged for Mondays (daytime or Tuesdays (daytime and early evening) due to the demands of baking, decorating and delivering on other days.

Kasserina is based in Littlehampton, West Sussex.  If you are nearby I can come to you, or if you are further afield we can meet up in a cafe or pub between the two locations.

Alternatively, because meeting up is not always easy for clients (and because there is a limit to the range of flavours it's possible to bake in small batches for face-to-face consultations) you can sign up to receive a mailed taster box of cakey treats.  The menu for these varies so do ask for more details.  

 

*** NB. when face to face consultations are not advisable due to Covid concerns / restrictions, zoom consultations can be arranged, tasters can be made for collection from Kasserina HQ and, of course, there is the mailed tasters option. ***

How do we book?

We ask for a nominal up-front payment to secure your booking.  Further installments will be determined on a sliding scale according to the total cost of your order, and will be explained clearly in your invoice, in advance of you making payment.   All fees are due in advance of cake being made.  

 

If orders are short notice, the full amount may be due with immediate effect before booking can be secured.

Because Kasserina is a small bespoke bakery, capacity is limited.  If you have not secured your booking we cannot hold a space open for you, sorry.

Due to scheduling, material purchasing and admin costs, all payments are non-refundable unless agreed in writing by Kasserina.

Do you charge more for wedding cakes?

We absolutely do not load wedding cake costs.  There are some costs that may not apply to smaller cakes, like on site set-up, but costs are based on the work and materials involved so we try very hard to make the whole thing transparent.  

How do collections work?

If you are collecting, please be aware that you will need to transport any cake VERY carefully. 

We will provide care information on delivery / collection, and there is transport advice below, please do follow the guidance.   Although we will try to help with repairs when able to, Kasserina cannot accept responsibility for any damage that occurs once the cake has left our hands.

If you prefer delivery, please let us know asap.

When you pick up the cake it will be boxed and a guide to transporting the cake, storage, etc. will be provided. 

 

The cake box should be picked up gently and carried from underneath so the sides of the box don’t fold in and damage the cake and, of course, it’s important to drive slowly with gentle acceleration and braking and no sharp turns.

 

Generally, the coolest and most level place to transport a cake is in the boot with nothing that can fall on or slide into the box, no heating vents, under a parcel shelf so there is no direct sunlight, with the air-con on if it’s a hot day and with a non-slip matt under the box.  

Car seats are not level, so are not a safe place to put your cake and, let's be honest, the foot-wells are just not really hygienic.  Having a passenger holding the cake can cause it to get warm, be tipped or cause the sides of the box to collapse if it is held too tightly, so it is not advised. 

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