Frequently Asked Questions...
How much is a cake?
This is the question we are asked most, but it's probably the hardest one to answer cold.
The best place to start is to tell us;
* When the cakes is for (so we know if there's a space in the diary)
* How many people the cake needs to feed (how big)
* What style you have in mind (buttercream/sugarpaste/naked + design/theme)...add photos if you have them
* If for a big event or wedding, where the cake needs to be delivered to
* If you have an ideal budget (so we know where to pitch the design ideas)
What area do you cover and do you deliver?
Kasserina Cakes is based on the south coast of England in Littlehampton, between Chichester and Brighton.
For large cakes and wedding cakes we generally deliver within a (roughly) 50 mile radius. We limit the distance for reasons of minimising risk and delivery costs and because to be on the road for extended time during busy periods limits our overall booking capacity. For larger orders, distances can be extended within reasonable parameters.
If you are collecting the cake, please be aware that you will need to transport any cake VERY carefully. Cakes must be placed on a flat surface (not on the back seat), so the boot of your car is generally the best place. Boxes should not be pressed on from any angle and cakes should only be held from underneath. Some cakes may include additional internal structure to help with transportation. We will provide care information on collection, please do follow the guidence. If you prefer delivery, please let us know asap.
Do you do consultations?
If you are planning on booking a large cake and you'd like to meet up, a consultation with Kass (including tasters of two flavours) is £14.
Consultations are usually arranged for Mondays (daytime or Tuesdays (daytime and early evening) due to the demands of baking, decorating and delivering on other days.
Kasserina is based in Littlehampton, West Sussex. If you are nearby I can come to you, or if you are further afield we can meet up in a cafe or pub between the two locations.
Alternatively, because meeting up is not always easy for clients (and because there is a limit to the range of flavours it's possible to bake in small batches for face-to-face consultations) you can sign up to receive a mailed taster box of cakey treats. The menu for these varies so do ask for more details. Mailed tasters start at £10 for two flavours.
For both consulations and mailed tasters, additional taster flavours can be added for £2.50 each.
Please note: these charges purely cover costs for the tasters, materials, fuel and postage involved. They do not reflect the admin or staffing time involved and are in no way a money making exercise for us. We know that some cake makers will instead load costs onto your final bill, we prefer to stay transparent.
How do we book?
We ask for a nominal up-front payment to secure your booking. Further installments will be determined on a sliding scale according to the total cost of your order, and will be explained clearly in your invoice, in advance of you making payment. All fees are due in advance of cake being made.
If orders are short notice, the full amount may be due with immediate effect before booking can be secured.
Because Kasserina is a small bespoke bakery, capacity is limited. If you have not secured your booking we cannot hold a space open for you, sorry.
Due to scheduling, material purchasing and admin costs, all payments are non-refundable unless agreed in writing by Kasserina.
Do you charge more for wedding cakes?
We absolutely do not load wedding cake costs. There are some costs that may not apply to smaller cakes, like on site set-up, but costs are based on the work and materials involved so we try very hard to make the whole thing transparent.