This page includes our Terms and Conditions.
Please ensure you read through before booking, thank you.
...so what next?
If you are thinking about ordering a cake, please do call or email us and we can help you further.
Because each of our cakes is unique and made to the specific requirements of the customer, they are priced individually depending upon the size and work involved.
Once we have had a chat we can work out a no-obligation quote for your cake.
If you are considering a wedding or large event, why not book a consultation? You can try some samples and start us thinking about what we can do to make your cake perfect.
How much notice do we need?
The money stuff
The amount of notice we need for an order depends upon the complexity of the job and the season.
Ideally, for weddings we suggest 8-12 months notice just to ensure that we have space available on the date you want, particularly in the busy summer months. We are very careful not to overbook so we have the time available to complete your cakes to a high standard.
Please don't be put off if you have less time though. We will often be able to accommodate you.
If we are meeting for a consultation, it is always helpful to have a few pictures of cakes you like and perhaps a mood board of your plans for the wedding.
Quotes are given with no obligation on either side.
To secure a booking date, we will need a retainer fee (as specified by Kasserina) which acts as a non-returnable part-payment toward your order and covers our admin and business costs in creating a booking for you. The balance of your bill will need to be paid in full in advance of any work being undertaken. Until a retainer payment is received, you have not made a booking.
The schedule of the final payment is dependant upon the value of the cake and the date of completion This should be discussed with Kasserina as part of your order confirmation. If the booking is cancelled after final payment is made, the whole amount will be forfeit.
If payments are not received by the appointed date, your booking and any monies received are forfeit as we have to cover ourselves against loss of income. If you anticipate or encounter any problems with payment, please discuss this with us as soon as possible.
Complex cakes will require delivery and perhaps some assembly on site. Our delivery rates are very competitive and dependant on the overall value of your order as well on the distance of your venue from Kasserina HQ.
Decorations can be very time consuming to make, the materials are expensive and a sculpted cake takes more time and materials to produce than a regular one. We recognise that it is very easy for ambition to outstrip budget.
Options for reducing the price of a cake without reducing the impact include having tiers that aren't made of real cake, but polystyrene dummies, or having a separate sheet "cutting" cake if you have large numbers to feed.
Never hold back in telling us what you want, but if the quote exceeds your ideal expense, do let us know and we can tailor the design to reduce the cost and still produce a centrepiece you'll love.
While quotes are given with no obligation, any design work done during that process is the intellectual property of Kasserina Cakes. If a design is found to have been copied, or given to another cake maker to reproduce, Kasserina reserves the right to charge for work done as well as for breach of copyright.
Scheduled payments received are non-refundable, be this the booking fee, an installment or a final payment. Cancellations should be made as early as possible to protect you against un-necessary loss. Late cancellation may lead to further charges due to costs.
We have a selection of stands available to hire for our cake customers. The stands to accompany our cakes should be returned within 3 weeks of your event. We do require a security deposit, which is fully refunded after the stands are returned undamaged.
Please let us know in advance if you wish to hire a stand so we can set one aside for you.
Returns can be in person or the stands can be mailed if packaged safely and sent via a reputable courier. Any damage that occurs during transit is the responsibility of the person who packaged and sent the stand though.
Late returns will incur an incremental fine of £10 per week. Please think of the next customer who's booked that stand.
If you or the venue are providing a stand, we can only use it if we feel on the day that it is level and sturdy enough to support the weight of the cake. We cannot be held responsible for the failure of stands we have not provided.
The same is true of the table provided. It should be both sturdy enough, and in a situation that does not put the cake at risk of collapse, collision, movement, contamination, moisture or heat. The safety of your investment and your guests is always our priority. We hope you understand.
In the case of tables, barrels or other supports, please ensure that the surface is flat, even, level and clean. If your table is placed on an uneven surface it will not be suitable. If you have a barrel with a convex top, I cannot place a cake on it without the risk of the cake suffering damage.
Once set up by Kasserina, your cake should not be moved, added to, or in anyway endangered before cutting. Cake is a delicate structure and it is easily damaged. Kasserina can accept no liability for damage incurred after our representatives have left the cake on site.
Please make this clear to your caterers, venue, co-ordinator, etc.
The safety of your investment and your guests is always our priority.
We hope you understand.
By the way...
We will always strive to ensure that your cake is presented properly, and can liaise with venue staff where able, however it is the customer's responsibility to ensure that access to the venue, contact details, a suitable table, etc. will be made available to us. While we will do our best to overcome obstacles, we cannot be held responsible for problems arising from issues with the venue.
Kasserina Cakes is registered with and approved by the Food Standards Agency, is insured and food safety training is verified by certificates.
While we are always extremely aware of allergen contamination, and make every effort to ensure strict guidelines are adhered to, we do use use ingredients such as nuts, alcohol and gluten flours in our kitchen. Please do make us aware of any allergies or dietary requirements in advance of your cake being made and we will endeavour to cater to your needs. In case of severe allergies, to err on the side of caution, we would recommend the guest is not served.
As you can appreciate, although we're happy to arrange flowers / foliage on your cake, the choice of blooms is up to you, within safety restrictions, so you would need to check with your guests that they are not allergic to any plants that might come into contact with the cake. If your florist is supplying fresh flowers and foliage, please ensure that they know to provide Kasserina with full stemmed flowers, in good condition. Foliage and flowers for the cake cannot be simply “what is left over” from the other arrangements. Your cake is a focal point and the flowers provided should reflect this.
Fresh flowers and foliage MUST have been kept as clean as possible and be in no way toxic / poisonous / allergenic / contaminated. Kasserina cannot be held responsible for identifying plants provided, nor for any adverse reactions experienced. We are not botany experts and cannot reasonably be expected to be. This safe-guard is the responsibility of the commissioning client via the florist who has been commissioned to provide appropriate materials.
If we feel there is a risk of contamination we reserve the right to refuse placement of vegetation on the cake, for reasons of public safety, however safe-guarding against toxicity and advising all parties of any potential issues remains the responsibility of the commissioning client and categorically does not rest with Kasserina Cakes or representatives of Kasserina. This safeguarding includes asking guests if they could have a reaction to any plants present.
Please ensure that your florist understands that, by providing vegetation for use on a cake they are subject to the FSA’s food contact legislation 1935/2004 (including 2015 amendments), and are responsible for identifying any toxicity / contamination issues, taking measures to avoid them and advising all parties of any issues and measures taken.
No additions (including but not limited to; flowers, decorations, toppers) should be added to the cake without Kasserina being present. Kasserina cannot be held responsible for any contaminants introduced by a 3rd party.
Further, any damage to the cake, whether accidental, milicious, neglectful or through interference by a person not directly employed by Kasserina Cakes will be in no way the responsibility of Kasserina Cakes. Any claim made should be persued against the person or persons whose actions led to the damage, or their employer. This includes any damage sustained by persons moving the cake, the platform it is on, or anything above or nearby the cake once it has been set up by Kasserina.
Should you experience any issues with your cake, please do let us know as soon as possible so we have a chance to try and solve the problem. We will need photographic proof (taken at the time of discovery) and the return of the complete cake, uneaten, within 3 days of the event to consider any form of refund.
Please protect your linens and surfaces. Cake boards, stands, icings, etc. can stain and scratch your belongings if care is not taken.
Most cakes will require some form of structural support, potentially including (but not limited to) internal dowels, cake cards, floral wires, wooden supports. Where possible Kasserina will inform you / your caterers of the structural elements of the cake. Please do take note and serve the cake accordingly. For example, toppers and sugar flowers will usually have an internal support or be wired. While these are made using sugar products, they are not designed to be eaten and we strongly caution against consumption.
No two cakes look exactly the same, no matter how hard you try, so please be aware; that some degree of variation is inevitable, that sketches are an impression not a photograph, that plans are only plans and that there may be occasion to alter details for reasons of aesthetic or structural improvement. We will always strive to give you the best product possible, and to go above and beyond your expectations.
In accordance with public health legislation, in case of a suspected transmittable illness within the team there may be a situation where we are unable to honour a booking. In this case we will do all we can to help customers to source an alternative supplier, etc. but can offer no guarantee. We have never had to do this yet, but if a situation occurred we will always err on the side of public safety. We hope you understand.
In the case of injury, serious emergency, illness, inclement weather, road closures, vehicular
breakdown, road traffic accident or similar circumstances rendering us unable to deliver your
cake as agreed, Kasserina may choose to offer a partial refund but cannot be held
responsible for any perceived compensation claim as a result of the cake not being present. This does not mean we will not try. Your satisfaction is always a priority.
Similarly, in the case of accidental damage where the cake is not fit to be delivered while still in the care of Kasserina, eg. in the case of a road traffic accident, Kasserina may choose to refund the fee but cannot be held responsible for any perceived compensation claim as a result of the cake not being present. The same holds true if there are any supply issues that prevent your cake being made to pre-agreed specifications.
By necessity of demand, bookings may be taken some time in advance of the event therefore (as with any business or individual) unforeseen circumstances could lead to a change in situation rendering Kasserina unable to complete the cake. As above, Kasserina may choose to refund any monies already paid, but cannot be held responsible for any perceived
compensation claim as result of the cake not being present or difficulties/expenses incurred in finding an alternative vendor.
Kasserina strongly recommends clients invest in wedding insurance.
Following unfounded complaints and physical threats made against another highly regarded cake maker in the area; Kasserina reserves the right to cancel an order at any point if unreasonable behaviour is experienced and similarly reserves the right to inform other suppliers or authorities if they feel that a client has the potential to endanger the safety or reputation of a supplier. If any individual, or group, engages in any form of defamitory or extortionery acts against Kasserina, Kasserina's representatives, family members, friends or other suppliers, Kasserina and Kasserina's representatives will use any and all information and evidence available to present to the wider public and authorities in our defence.
This should not deter any clients from contacting us if they have any valid concerns. We value all feedback as a tool to improving our services.
Although we use ingredients and materials that are as stable as possible, cakes, fillings and icings will degrade over time and cakes should be eaten while fresh. Extreme weather conditions, or the cake being moved into a hot environment may greatly accelerate this process and is difficult to predict. Kasserina cannot be on site at all times to police this and while concerns may be raised by Kasserina, after delivery it is the responsibilty of the client and / or their representatives to ensure that the cake is safe from damage, contamination, collapse or degradation due to heat.
If a cake has been left out in the heat by the client it may begin to turn sour. It is up to the person serving the cake to decide if it is fit to serve safely and Kasserina cannot be held responsible for any negative results of how the client has chosen to store or display a cake. In the case of very warm weather, we recommend bringing the cake cutting forward and either serve earlier or refrigerate until you decide to serve (nb. refrigeration beforehand will often cause damage to the cake decorations).
Your cake is best eaten on the day of your wedding, but can be eaten up to 3 days afterward as long as it is stored in suitable conditions, except for tiers that contain fresh fruit or cream cheese frosting which should be eaten on the day. Once cut, it should be cling-wrapped in small sections, placed in food-safe, air-tight containers, and kept in a cool area. Refrigeration, damp, condensation or warmth may dry / melt / sour the cake components or cause the cake to “sweat”, leading to an uncooked appearance.
Cake can be frozen for up to 2 months then allowed to gradually thaw for eating, however the recommended 3 days of room temperature storage still apply. Freezing may adversely effect the gluten structure and thereby the eating quality of your cake.
All quotes are made in good faith and with the information provided at the time. Receipt of an invoice or quote is in no way a promise to provide services.
Clients are reminded that design demands may change according to circumstances on the day and that you chose to engage Kasserina because of the style of cakes previously produced by Kasserina. Any design decisions made by Kasserina will be according to structural, material or circumstantial demands experienced at the time, working toward the best design outcome for the client. By accepting these terms you acknowledge that you understand this and give your permission for these decisions to be made by Kasserina.
Because of the nature of the medium, no cake will ever be entirely perfect and they are susceptible to damage from human and environmental factors. No form of refund will be considered for perceived imperfections deemed to be the result of; 1. the nature of the design requested by the client (eg, mis-interpretation of cake terms, exact colour matching, inappropriate flowers / props being supplied on the day, exact placement of decorative elements, etc), 2. exaggerated by bad lighting (eg down lighters, backlit from window, up lighters, etc… ie not immediately visible under general ambient lighting circumstances), or 3. damage that was done after Kasserina delivered the cake irrespective of who / what was responsible, be it guest, venue, supplier, pests, heat source, etc. Any issues of damage that occurred as a result of any supplier other than Kasserina should be taken up with that supplier directly. NB. For advice on environmental factors, please see above.
Similarly, in the event of on-site issues that could prove damaging to the cake (eg. cake table set up by a window, on a sprung dance floor, pest infestation, unsuitable table, limited clearance for passing guests or staff, proximity to heat source, relocation of cake after set up, etc.), Kasserina reserves the right to take measures as possible to ensure the safety of your cake is preserved. Kasserina will always strive to create the safest environment for your cake, but where efforts to ensure the safety of the cake are obstructed (eg by lack of alternative provision, refusal of venue / suppliers to comply with Kasserina’s requests, etc) Kasserina cannot be held responsible for any damage that occurs. Such matters should be taken up directly with the supplier in question.
(NB. Wedding day logistics would usually prohibit us being able to contact you directly to clarify instructions & could cause unwarranted delays & distress. We would actively avoid this unless you have specifically instructed us to do so because of the possible adverse affect on your wedding day).
Delayed payment of booking fee may result in the date becoming unavailable / quoted costs increasing in line with updated rates. Payment clearance in full is due before cake delivery / collection. Overdue payments may forfeit your booking. Late cancellations may still be subject to full payment due to costs and scheduling, please refer to your invoice for deadlines. All quotes are made in good faith and with the information provided at the time. Receipt of an invoice or quote is in no way a promise to provide services. Alterations to design may not be possible close to delivery date.
Kasserina reserves the right to cancel order at any point if unreasonable behaviour is experienced.
In accordance with public health legislation, in the unlikely case of illness or injury affecting our team, we may be forced to rescind booking. In this case we would do what we could to find an alternative supplier for you.
Please advise Kasserina in advance of any allergies or food intolerances.
Kasserina cake designs are the intellectual property of Karen Fraser-Clay and will be protected as such. The use of Kasserina’s photography is similarly subject to UK and international copyright laws. Giving a Kasserina design to another cake maker to produce is strictly forbidden & a copyright infringement under international law. Kasserina and the representatives of Kasserina Cakes reserve the right to bill for design elements used as well as costs / legal fees / compensation / damage to brand / etc. incurred by the acts of individual/s or businesses / organisations. Any booking is taken on the understanding that the client agrees to abide by the terms and conditions as stated.
Any information provided to Kasserina, either directly or via a 3rd party party such as Facebook, Google, etc., is collected by Kasserina to aid the management of your order, to respond to your enquiry and/or to keep you informed about events which may interest you. It is absolutely not intended to be shared with any other person or business.
By providing your details you are giving permission for Kasserina to contact you. We will keep this contact minimal. If you no longer wish to receive emails, etc. please unsubscibe or let me know.